FAQ

Frequently Asked Questions

How do I return my order?

You have 14 days, from the date you received your order, to return your purchase. Items must be returned to us unused and in the same condition that they were received in. Please ensure before you return an item that all tags are attached, all original packaging is present and intact. For footwear, please place the shoebox inside protective packaging.

Please use a pre-paid return label included with your order.

You can then post your return either at your nearest DHL drop-off point or you can also book in a return collection by visiting DHL website on https://mydhl.express.dhl/ and indicating your Waybill number on the label. Please retain a copy of the proof of return postage.

Returns that do not meet our policy will not be accepted.

 

For order completed BEFORE MARCH 21th

You have 14 days, from when you received your order, to place an exchange.

To exchange, please follow the instructions below:

  1. Contact Us by informing the item you would like exchanged and confirming the return pick up address.
  2. Create an Exchange Authorization and follow the instructions to return your order.
  3. Once your original order it received in acceptable condition, we will send out your requested exchange item.

Our customer care team will book your complimentary collection.

There is no additional cost to exchange your purchase. If there is a price difference you will be charged or credited the difference.

 

HOW SOON WILL I GET MY REFUND?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    •
    • If you are approved, then your refund will be processed, and a credit will be applied original method of payment, within 14 days. 

    If you have any further question, please email us at customercare@coperniparis.com or call us at +39 0497852221.

    When will I receive my order?

    Once your purchase is completed, an e-mail confirmation will be sent. This email acts like an invoice and will include your order number. 

    Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information.  

    In what packaging will my goods be delivered?

    When you shop at coperniparis.com you will receive your ordered items in a chic branded Coperni shopping bag to make it a gift or carry it on the go. Your order will also include a Coperni branded envelope with a blank card inside in case you want to drop someone a special note.

    How do I contact Coperni’s PR or Buying Team?

    You can send an email to the following addresses:

    Press and media: coperni@lucienpages.com

    Wholesale accounts: marie.roure@tomorrowltd.com

    Others: contact@coperni.fr